SSB PUBLIC ADVISORY – Continuity of Services
Issue date: April 26, 2020
The Social Security Board (SSB) is taking measures to ensure the continuity of essential services to our valued customers, in response to the Territory’s Imposition of a Curfew (No. 12) Order, 2020.
Effective Monday, April 27, 2020 and until Friday, May 8, 2020, in the first instance, all SSB customer-facing services will close to the public. This includes the National Health Insurance (NHI). Alternatively, customers are invited to contact us by telephone or email, to schedule a telephone appointment with a representative. Our staff will be standing by to serve you.
DAILY OPERATIONS
SSB and NHI staff will work from our offices on Tortola, at the Joshua J. Smith Building, in a limited capacity to provide essential services. Hours of operations will be 8:00 a.m. to 12 noon, Mondays to Fridays. The Virgin Gorda branch, located in the Vanterpool Administration Complex, reopens on Tuesday, April 28, 2020, and operates from 8:00 a.m. to 12 noon daily.
CONTACT INFORMATION
| Administration | 852-7800 | info@vissb.vg |
| Benefits | 852-7814 | info@vissb.vg |
| Contributions | 852-7840 | contr@vissb.vg |
| Finance | 852-7865 | finance@vissb.vg |
| Inspectorate | 852-7855 | inspector@vissb.vg |
| Virgin Gorda | 852-7826 | vg@vissb.vg |
| NHI – Claims | 852-7890 | Claims@vinhi.vg |
| NHI-Clinical | 852-7884/81 | nhiclinical@vinhi.vg |
| NHI – Administration | 852-7863 | info@vinhi.vg |
PAYMENTS
As a reminder, SSB and NHI payment options include ACH transfers, Check payments and Wire transfers, where permitted. Please visit our websites: www.vissb.vg and www.vinhi.vg for more information or contact our Finance Department for additional guidance, including information on cash payments.
DROP OFF SERVICE
Customers are asked to use the Drop Box Facility located outside the Joshua J. Smith Building to submit:
- Claims
- Check payments
Please visit our websites: www.vissb.vg and www.vinhi.vg for the necessary forms. Forms will also be made available at the offices.
TEMPORARY SUSPENSION OF NON-ESSENTIAL SERVICES
Please note the following services have been temporarily suspended:
- Certificates of Earnings
- Certificates of Good standing
- Registration
- Card Replacement
Please consider that these steps are being taken to protect staff, customers, the public health and particularly our most vulnerable citizens.
We apologize for any inconvenience caused. Thank you for your understanding, flexibility, and support during these challenging times as we aim to serve you with safety as a priority.
Together, we will make a difference.
Management
